Frequently Ask Questions

FLIGHT

All questions are related to the flights

What travel documents do i need when going abroad?

Passport: must be valid for at least 6 months from the outbound date of travel. Visa: You must be in possession of a valid visa for countries that do not facilitate visa on arrival. Transit Visa: Some countries require you to have a valid transit visa even if you’re not stopping by.

How do i know my booking is confirmed?

A confirmation email will be sent as soon as the payment gets processed, that contains all the details (booking reference number, all the flight details, your e-ticket, the full invoice).Please be informed that we reserve the right to cancel the booking and refund the amount paid, and we reserve the right to adjust prices and taxes before the ticket gets issued if this is considered necessary.

How early should i be at the airport before my flight?

International Flights: check-in at least 3 hours before departure European Flights: check-in at least 2 hours before departure - Domestic Flights (i.e. flights within the same country): check-in at least 90 minutes before departure. “We recommend you to check-in online where applicable to save yourself time. Remember that airport security is extremely thorough, and this can cause delays in reaching your desired boarding gate. Some airports are large enough where it takes anywhere between 15,20 minutes to reach the boarding gate”

What is a service fee?

To help cover the cost of providing access to certain airlines, we a service fee every time a reservation is confirmed.

Is the service fee refundable?

No, the service fee is not refundable

What do I need for making an online payment?

All you need is a valid debit card (MADA) or a credit card

How will I receive my refund?

All refunds are made back to the same channel used during booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. Please remember that the cancellation charges along with flyvo fees discounts availed shall be deducted from the refund amount. The refund process will take 2 working days and the amount will reflect in your account within 15-20 working days depending on the issuing bank.

What do i do if my name is misspelled on the booking?

Most airlines do not allow superior changes in the names of the travelers. If there is a spelling mistake, we shall request the airlines for a name correction, and the airlines shall give the final decision. Generally, always make sure to enter the right name as stated in your passport to avoid any inconvenience.

Do I have to bring the credit or debit card I used to pay for my flight to the airport?

It is not mandatory to carry the credit/debit card that was used to make the payment at the time of the booking.